Recognizing the Mental Health Challenges Facing Funeral Professionals

December 1, 2022

It should go without saying that as a funeral director the job can be mentally taxing and stressful. On any given day, you could be handling multiple tasks that each require specific expertise and attention. The difficulty is only amplified when you add in caring for grieving families and being exposed to death and tragedy. 


Some may say it’s just part of the job but over time this can definitely take its toll. If you ask a funeral professional how they handle the stress of the job, you might hear something like “I don’t bring the job home with me” or “I put the blinders on”. However, this stoic approach does not work. This ‘tough it out’ mentality has proven to hurt many funeral professionals in the long run. 


Depending on the size of the firm, the frequency at which you’re exposed to grief and traumatic experiences can vary. Regardless of volume though, that doesn’t make things any easier. When you add in a global pandemic like we’ve been experiencing, that just amplifies things. At the peak of the pandemic, some firms experienced two to three times their normal volume. While that may be good for business, this can be draining for funeral professionals. 


Being Surrounded By Trauma Takes A Toll 


Many people think of funeral directors as the people who simply plan and organize everything for a funeral service. Thanks to television and films, many associate the profession with a man in a dark suit burying a casket. But as those around the profession know, there is much more that goes on. 


What often gets overlooked is the other parts of the job the general public doesn’t really see or ever consider. Victims of car accidents, suicides, and murders can all be disturbing sights that a funeral professional may have to face on any given day. While those are more extreme cases, funeral professionals still have to surround themselves around death and tragedy each day. They may be providing embalming services all day which means standing over corpses for 10+ hours. Or they have to support a mother who just lost an infant son. Even for the strongest individuals, it is a lot to handle. Funeral directors need to openly accept that their profession poses strong risks to their mental health. Doing so will help create management tactics and reduce the harm that can occur. 


PTSD Rates Are 20% Higher Than The General Population 


When we think of PTSD, many people instantly associate this with military or first responders. While it is prevalent in those professions, PTSD among funeral professionals often gets overlooked and undiagnosed. 


To date, there hasn’t been much research on the topic in regard to funeral professionals. With that being said, I was able to come across one intriguing research article online. In 2019, Jessica McClanahan, a student at Harvard University published her Master’s thesis examining post-traumatic stress among mortuary works. Click here if you want to read her full thesis. 


For her research project, McClanahan interviewed 333 mortuary workers who identified that they were actively working in the profession. The results showed that 28.5% of the respondents met the criteria for PTSD. Comparatively, other studies on the general population have concluded that PTSD rates range from 1% (Helzer et al. 1987) to 8.3% (Kilpatrick et al. 2013). Regardless, this study suggests that PTSD rates among funeral professionals could be 20% or higher than the general population. 


Steps Being Made In The Right Direction 


While little research has taken place on the topic, there are steps being made to help combat compassion fatigue and PTSD among funeral professionals. In 2019, Canada’s first peer support group for funeral professionals was created. Shockingly, co-founder Michael Dixon could not find any type of peer counselling or support group for funeral professionals in Canada when he first started looking. The Ottawa Funeral Peer Support group consisting of around 12 members supports each other by sharing their experiences. Dixon says the group has helped change the way he monitors staff and his check in process after disturbing jobs. 


If there isn’t anything like this happening in your area right now, consider leading the charge to organize a peer support group. You might be surprised how building this type of network of support can really help with your mental health struggles. 


Also in Canada, the Ontario Association of Cemetery and Funeral Professionals have launched their Action for Mental Health: Be Brave Initiative. This program includes a five-part video series to help promote positive mental health and support those experiencing compassion fatigue or vicarious trauma. 


Lastly, the National Funeral Directors Association offers the Work/Life Resource Program (EAP). This program provides toll-free hotlines with experts who can offer support, counselling, and suggest resources. 


 

Mental health is something that everyone needs to be aware of. While many of us will never truly understand or witness the experiences funeral professionals face each day, it doesn’t mean we can’t get involved. 


December 30, 2025
[Blountville, TN / New York, NY — December 2025 ] — Heritage Family, a leading national network of funeral homes and cemeteries, today announced the company-wide expansion of their successful partnership with Chptr, in collaboration with Tribute Technology, delivering modern video and television-based death notices and community announcements to families across all Heritage Family locations nationwide. Chptr is a media and technology platform that helps funeral homes distribute service information through trusted local television and publisher channels, extending reach within the communities they serve. Through this partnership, Heritage Family locations will be able to share service listings and death notices across local station websites, station-owned digital platforms, and affiliated publisher networks. The initiative is powered by Chptr’s national media network and integrated into Tribute Technology through Tribute Spotlights—creating a seamless workflow for funeral home teams. “For generations, local television has been one of the most trusted ways communities learn about important life events,” said Lindsay Granson, Chief Operating Officer of Heritage Family . “This partnership allows us to bring that reach back to funeral service—combining Tribute Technology’s platform with Chptr’s media network to ensure families’ announcements are seen where communities already turn for local information.” Through the integration, funeral homes using Tribute Technology can activate Tribute Spotlights , which distribute death notices and service details beyond traditional obituary pages and into trusted local media ecosystems . Chptr serves as the media and distribution layer—connecting listings to television stations and publishers across hundreds of U.S. markets—while Tribute Technology remains the core platform funeral homes already rely on. “Funeral homes deserve modern visibility without added complexity,” said Craig Greenseid, President and CEO of Tribute Technology . “By integrating Tribute Spotlights with Chptr’s broadcast network, we’re giving firms a simple, scalable way to extend their reach into local television and publisher channels—without changing how they work.” Chptr’s media network includes partnerships with major local television station groups and regional publishers, helping funeral homes reduce reliance on third-party obituary aggregators while retaining first-party ownership, local trust, and measurable reach . “For generations, families have paid significant fees simply to publish an obituary. This partnership changes that forever,” said Rehan Choudhry, CEO of Chptr . “For the first time ever, funeral homes can offer families broadcasted obituaries at no cost—ending an era of expensive print notices and replacing it with a modern, media-driven approach that reaches communities where they engage today and fundamentally modernizes how life is honored.” A nationwide rollout across funeral homes and cemeteries As part of the expansion, Heritage Family locations will gain: Television-based death notices and service listings via local station websites Distribution through trusted broadcast and publisher networks , not just aggregators Integrated activation through Tribute Spotlights , embedded in Tribute Technology’s platform Centralized reporting on reach and performance tied to media placement The partnership reflects a growing shift in funeral service toward local media visibility, platform integration, and reclaiming control of community announcements . About Heritage Family Heritage Family is a national network of funeral homes, cemeteries, and crematories dedicated to honoring life through personalized, community-centered service. The organization operates more than 130 locations across 11 states. About Tribute Technology Tribute Technology is a leading provider of software and digital solutions for funeral homes, helping firms streamline operations, support families, and deliver meaningful memorial experiences. Tribute Spotlights extends Tribute Technology’s platform into broader community and media distribution. About Chptr Chptr is a media and technology platform connecting funeral homes with local television stations and publishers to power modern death notices, service listings, and community announcements—restoring visibility, trust, and control to the firms that serve families every day. Media Contact Jenny Knizner Head of Growth, Chptr E: jenny@chptr.com
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