Tribute Technology

What Superior Service Means to Us

February 2, 2024

When it comes to serving our Tribute Technology clients, we don't just talk about it... we aim to walk the walk every day.

Providing top-notch customer service is at the heart of everything we do, just like it is for your firm and the families you serve within your community.


Below are a few thoughts from our leadership team on why high-quality customer service matters.


"The more I've learned about the funeral profession, the more impressed I am about how much funeral directors truly care about everyone who is in the room with them. The altruism they show to the families and communities they work with inspires us daily. They deserve the same high level of respect and care from their technology partner, too. We want to be someone they can trust and rely upon, and customer service is key to creating a rock-solid relationship for years to come."

— Charlie Cole, CEO of Tribute Technology


“I’m passionate about helping our clients succeed by connecting them with the perfect resources and tools for their firms to use. Over the years, I’ve formed many lifelong friendships within the profession. I care about their firms just as much as I care about our business. When we all communicate and work together to find solutions, magic happens. I truly believe that we all rise together.”

— Courtney Gould Miller, Chief Customer Officer at Tribute Technology


"I've worked with many clients for years and years. They're not just business acquaintances to me. I consider many of them to be lifelong friends! Making sure we get everything exactly right for them is not just a checkbox I'm trying to mark off — it's because I care about them personally and want their firms to succeed."
— Jules Green-Fournier, VP of Customer Success at Tribute Technology


"For us, a superior customer experience starts with an excellent eCommerce website. We want to make sure every single person who visits our website has the best experience possible. We want them to find what they need easily, use our product builder to preview their Loved One's Keepsake, and we want their checkout to be simple and easy. Once the Keepsake is ordered, our expedited shipping means the Keepsake arrives quickly. Plus, our customer service team is top-notch and easy to contact. Our 40K+ five-star reviews show that families truly appreciate what you do for them when you connect them with one of our Fingerprint Keepsakes."

— Jerry Pluviose, VP of eCommerce for Legacy Touch


We're always just a call or an email away when you need us. You can always reach out to us using this quick form when you need to get in touch.



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FOR IMMEDIATE RELEASE Feb. 11, 2025 Contact For Further Information: Tribute Technology 315 Raemisch Rd., Ste G Waunakee, WI, 53597 press@tributetech.com Tribute Technology and Chptr Partner to Launch Tribute Spotlights: A New Way to Honor Loved Ones Through Local TV Stations WAUNAKEE, WI — Tribute Technology, a leader in digital solutions for the funeral profession, has partnered with Chptr, a next-generation storytelling platform, to launch Tribute Spotlights, a first-of-its-kind service that allows families to honor their loved ones through local television broadcasts in over 200 markets. By expanding memorialization beyond traditional formats, this exclusive partnership provides a meaningful and far-reaching way to celebrate life, reinforcing the role of funeral homes as trusted partners in remembrance. "With fewer newspapers available, families have lost a way to share news of a death with the entire community and tell the story of their loved one through the obituary. Online obituaries are important as the home of condolences, but it's only useful if the public knows that the death has occurred,” said Courtney Gould Miller, president of commercial markets at Tribute Technology. “Tribute Spotlights broadcasts the deaths in the community and the event information, reminding the public of the value of commemorating lives lived and increasing attendance at the funeral." Funeral homes and families alike benefit from Tribute Spotlights. For funeral professionals, the service offers a seamless way to enhance their offerings without adding additional work. Each Tribute Spotlight prominently features the funeral home’s branding, reinforcing its role in honoring lives and strengthening its presence in the community. By airing twice daily for up to 10 days, these digital tributes are not just told, but shared far and wide, helping to inform communities of upcoming services and ensuring loved ones are honored with dignity and respect. For families, Tribute Spotlights provide a new and deeply personal way to memorialize those they have lost. Televised tributes allow for a visually compelling and shareable way to tell a loved one’s story. Families receive a lasting digital keepsake that can be revisited and shared, ensuring memories are preserved for future generations. The visibility of these broadcasts also encourages greater community support, increasing attendance at services and allowing more people to come together to celebrate a life well lived. With a simple and stress-free process, families can create a meaningful tribute without the burden of additional planning. “At Chptr, we believe stories should live forever,” said Rehan Choudhry, CEO and founder of Chptr. “This partnership allows families to share their loved one’s memory in a way that transcends time—through television, digital platforms, and the collective memory of their community.” Local television remains a trusted and widely watched source of community information. By featuring these televised tributes, stations can engage viewers with meaningful, locally relevant content while generating advertising opportunities that support their operations. Tribute Spotlights also creates a new revenue stream for local TV stations, providing valuable human-centered content that resonates with their audiences. Tribute Spotlights are now available to funeral homes nationwide. To learn more about offering this service to families, visit https://www.tributetech.com/tribute-spotlights . ### About Tribute Technology Tribute Technology’s mission is to bring the best technology to all funeral homes, to help communities around the world celebrate life, and to pay tribute to loved ones. Over 9,000 end-of-life providers already use Tribute Technology’s software and product offerings, including websites, marketing services, management software, online planning, personalized memorial keepsakes, payment processing, and other solutions. Tribute Technology is focused on innovating to help funeral directors save time on tasks, so they can focus more on connecting with the families who have lost a loved one. The company aims to give funeral directors everything they need to run their business in one place, making their lives easier. About Chptr Chptr is a storytelling platform for the modern age, dedicated to preserving and sharing legacies in ways that transcend traditional memorialization. By transforming memories into beautifully crafted narratives, Chptr helps families and communities honor the past, connect in the present, and ensure stories live on forever. Through broadcast video technology and immersive storytelling, Chptr seamlessly bridges the gap between personal history and public remembrance. Learn more at http://www.chptr.com .
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