Tribute Technology

What Funeral Businesses Can Learn from the Airline Industry

February 14, 2025

Sharing Insights from MKJ Marketing Founder Glenn Gould 

In a recent column for American Cemetery & Cremation, MKJ Marketing Founder Glenn Gould explores an unexpected but insightful comparison—what funeral professionals can learn from the airline industry. 


Southwest Airlines, known for its affordability and no-frills service, is now adapting its model to attract higher-paying business travelers by introducing assigned seating and comfort upgrades. 


This shift reflects a key challenge in both industries: how to serve price-conscious customers while also appealing to those willing to pay more for added value. 


For funeral businesses, the lesson is clear. The rise of direct cremation and discount funeral services has changed consumer expectations, but affluent families still seek meaningful, premium experiences—whether it’s through personalized celebrations, upgraded facilities, or expanded service options. 


Large corporations have already adjusted by integrating on-site crematories, reception spaces, digital marketing strategies, and enhanced service offerings to meet evolving customer demands. Independent funeral homes looking to remain competitive must consider similar adaptations. 


The takeaway? Just as airlines must balance affordability with premium offerings to stay profitable, firms must find ways to differentiate their cremation services, highlight value, and meet the needs of a changing market. 


Read Glenn’s full insights in American Cemetery & Cremation magazine’s Cremation Column. 


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Finding the ideal website platform for your funeral home shouldn’t feel like an exhausting quest for the perfect match. You and your families deserve a website that does more than just look good—it should work for you, connect with families, and reflect the heart of your business. That’s where Tribute Websites come in. More than just a website, they create an engaging, interactive experience that showcases what makes your funeral home unique.
February 11, 2025
FOR IMMEDIATE RELEASE Feb. 11, 2025 Contact For Further Information: Tribute Technology 315 Raemisch Rd., Ste G Waunakee, WI, 53597 press@tributetech.com Tribute Technology and Chptr Partner to Launch Tribute Spotlights: A New Way to Honor Loved Ones Through Local TV Stations WAUNAKEE, WI — Tribute Technology, a leader in digital solutions for the funeral profession, has partnered with Chptr, a next-generation storytelling platform, to launch Tribute Spotlights, a first-of-its-kind service that allows families to honor their loved ones through local television broadcasts in over 200 markets. By expanding memorialization beyond traditional formats, this exclusive partnership provides a meaningful and far-reaching way to celebrate life, reinforcing the role of funeral homes as trusted partners in remembrance. "With fewer newspapers available, families have lost a way to share news of a death with the entire community and tell the story of their loved one through the obituary. Online obituaries are important as the home of condolences, but it's only useful if the public knows that the death has occurred,” said Courtney Gould Miller, president of commercial markets at Tribute Technology. “Tribute Spotlights broadcasts the deaths in the community and the event information, reminding the public of the value of commemorating lives lived and increasing attendance at the funeral." Funeral homes and families alike benefit from Tribute Spotlights. For funeral professionals, the service offers a seamless way to enhance their offerings without adding additional work. Each Tribute Spotlight prominently features the funeral home’s branding, reinforcing its role in honoring lives and strengthening its presence in the community. By airing twice daily for up to 10 days, these digital tributes are not just told, but shared far and wide, helping to inform communities of upcoming services and ensuring loved ones are honored with dignity and respect. For families, Tribute Spotlights provide a new and deeply personal way to memorialize those they have lost. Televised tributes allow for a visually compelling and shareable way to tell a loved one’s story. Families receive a lasting digital keepsake that can be revisited and shared, ensuring memories are preserved for future generations. The visibility of these broadcasts also encourages greater community support, increasing attendance at services and allowing more people to come together to celebrate a life well lived. With a simple and stress-free process, families can create a meaningful tribute without the burden of additional planning. “At Chptr, we believe stories should live forever,” said Rehan Choudhry, CEO and founder of Chptr. “This partnership allows families to share their loved one’s memory in a way that transcends time—through television, digital platforms, and the collective memory of their community.” Local television remains a trusted and widely watched source of community information. By featuring these televised tributes, stations can engage viewers with meaningful, locally relevant content while generating advertising opportunities that support their operations. Tribute Spotlights also creates a new revenue stream for local TV stations, providing valuable human-centered content that resonates with their audiences. Tribute Spotlights are now available to funeral homes nationwide. To learn more about offering this service to families, visit https://www.tributetech.com/tribute-spotlights . ### About Tribute Technology Tribute Technology’s mission is to bring the best technology to all funeral homes, to help communities around the world celebrate life, and to pay tribute to loved ones. Over 9,000 end-of-life providers already use Tribute Technology’s software and product offerings, including websites, marketing services, management software, online planning, personalized memorial keepsakes, payment processing, and other solutions. Tribute Technology is focused on innovating to help funeral directors save time on tasks, so they can focus more on connecting with the families who have lost a loved one. The company aims to give funeral directors everything they need to run their business in one place, making their lives easier. About Chptr Chptr is a storytelling platform for the modern age, dedicated to preserving and sharing legacies in ways that transcend traditional memorialization. By transforming memories into beautifully crafted narratives, Chptr helps families and communities honor the past, connect in the present, and ensure stories live on forever. Through broadcast video technology and immersive storytelling, Chptr seamlessly bridges the gap between personal history and public remembrance. Learn more at http://www.chptr.com .
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